Refund policy

Return & Refund Policy for [Kiki‘s DIY]

Last Updated: [January 16, 2026]

1. General “Final Sale” Policy
All sales are final. We do not accept returns, exchanges, or size changes for any reason other than the specific circumstances outlined below. Please select carefully before purchasing.

2. Refund Eligibility (Only for Problematic Items)
Refunds will only be considered solely at our discretion under the following conditions:

· You received an item that is materially different from the description or images shown on the product page.
· You received an item that is defective, damaged, or incorrect due to an error on our part.

3. Non-Refundable Situations
By purchasing, you agree that the following are NOT grounds for a refund:

· Change of mind or personal preference.
· Incorrect size or style selection by the buyer.
· Minor variations in color or appearance due to monitor/device displays.
· Delays in customs or international shipping once the item has been dispatched.
· Items damaged during shipping unless you have purchased shipping insurance (if offered).

4. How to Request a Refund (Mandatory Process)
If you believe your order qualifies under Section 2, you must:

1. Contact us via email at [1014656386@qq.com] within 3 days of receiving the item.
2. Provide your order number and clear photo/video evidence of the issue.
3. Describe the problem in detail.
   We will not process any refund requests that do not follow this procedure or are submitted after the 3-day window.

5. Resolution Process
Upon receiving a valid request, we will investigate and respond within 5 business days. If a refund is approved, it will be issued to your original payment method within 10 business days. Partial refunds (excluding original shipping costs) may be offered as a resolution in some cases.

6. Contact Us
For any questions regarding this policy, contact: [1014656386@qq.com].